​Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of cancellation, you must inform us (Kokomoon, German branch, Venloer Str. 126, 50259 Pulheim, e-mail: sales@kokomoon.de) by means of a clear statement (e.g. a letter sent by post or e- Mail) about your decision to revoke this contract. You can use the attached sample revocation form for this, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation
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If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. General information1) Please avoid damaging and contaminating the goods. Please send the goods back to us in the original packaging with all accessories and with all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.2) Please do not send the goods back to us freight collect.3) Please note that the above numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal. Delivery time Our standard delivery time in Germany is 2-3 days. Outside of Germany, you should receive your delivery in 3-5 days. At the moment we only deliver within Europe.

Tracking As soon as your order is on its way to you, you will receive the tracking information and the expected delivery date.

Where we deliver
We currently only deliver within Germany.

For deliveries outside of Germany, please send us an email to: sales@kokomoon.de
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delivery fee

Delivery within Germany is included in the purchase price. For orders outside Germany, the delivery costs vary depending on the country. Send us an e-mail and we will organize the shipping.

return

You can return unopened or damaged products up to 30 days after receipt. We hope you love KOKOMOON, but if you are in any way unsatisfied, email us at sales@kokomoon.de with your order number. Once we have received the product, your payment will be refunded.